Privacy Policy | Privacy Policy

This website is owned and operated by Excevate Limited (hereinafter referred to as "we", "our"). "Our Online Services" means www.pleasurepoint.store, the pages we operate on third-party social media platforms such as Facebook, Instagram, Pinterest, Twitter and other websites or apps, including YouTube. "Our Services" means the online services and other products and services that we offer. If you use any of our services, we will refer to you in this policy as a "user", "visitor", "you" and "your".

We respect the privacy of our visitors and understand the importance of protecting the information we collect about our visitors. This Privacy Policy will describe how we collect, store and use the personal information you provide to us.

This Privacy Policy will explain to you:

1. What personal information do we collect from you and how?

2. COOKIES

3. How is your personal information used?

4. Who will we share your personal information with?

5. Where do we process your personal information?

6. Marketing Subscription and Unsubscribe Terms

7. How do I view and update your personal information?

8. How is your personal information protected?

9. Why do we link to other websites?

10. How will we make changes to this policy?

11. Where and how do you ask questions or ask us about this policy?

1. What personal information do we collect from you and how?

We will collect your personal information when you register or subscribe to register for our services or when you: place an order, use our online services or interact with us in any way (such as through social media, Click on our advertisements on this or other websites, ask for information or seek help, write comments or other feedback on other blogs or articles related to our services, participate in events hosted by us or our sponsors, enter sweepstakes or special promotions, subscribing to our offer alerts or other notifications, participating in survey groups or filling out surveys, etc.). When you register, subscribe or use our services, you agree to our use of your personal information within the scope of this policy. We may also obtain information about you through the Group or third party partners with whom we do business.

The personal information we collect and store may include your name, email address, telephone number, mobile phone number, home address, shipping and payment card billing address, IP Address, search criteria, shopping history, shopping preferences, sizing, feedback to survey panels and questionnaires, browser used, number and duration of your visits to the site, referring url (connecting you to us website URL), cell ID (a special code for the tower used by your phone when you use features that include location services on your phone or tablet), and other location information (such as GPS measurements), photos and other content you share while using our Services, date of birth, password details, answers to security questions and other information you may provide us.

We may record or monitor calls made to you or calls you make to us. This is for safety and internal training purposes and to bring you a better service.

2. COOKIES

We and our business partners will use cookies to collect information about your use of our online services. Cookies are very small files we send to your computer or other accessing device that we can read when you visit our website in the future. Cookies help us remember your identity and other information about your visit, and will help the website display relevant content that interests you. Most major websites use cookies. If you need more information about how we use cookies , please read our cookies Policies

3. How is your personal information used?

Once you have provided us with your personal information, we will comply with relevant privacy laws and in accordance with this policy as set out in the information you fill in, any relevant terms and conditions, and relevant pages and emails linked to data entry use your personal information within the scope of the purpose.

When you use our services:

We will record your personal information when you use any of our services, register or attend our events, set up, view or change your account information, contact members of our team. Your information will be used first to provide the product, service or information you inquired about and to bring you a personalized shopping experience. We will retain the information you provide and may use it for a number of purposes including: (i) accounting, billing, reporting and auditing; (ii) credit checks or assessments ;(iii) Authentication and Identity Check; (iv) Credit, Debit or Other Payment Card Verification and Verification; (v) Debt Collection; ( vi) safety, security, health, training, regulatory and legal purposes; (vii) data matching and deduplication, statistical analysis and market analysis, and market information; (viii) advertising and marketing content for us, the Group and third-party partners; (ix) developing, testing and maintaining systems; (x) research, surveys and development; (xi) customer questionnaires; (xii) customer service and in the future help us with any service related to you, such as identifying your requests and preferences; ( xiii) when required by law or in connection with legal proceedings or legal disputes; (iv) other uses mentioned in the terms and conditions related to our services. We may disclose your personal information to one or more of the other organisations identified under the heading "Who will we share your personal information with?" for the purposes described above.

Saved payment card information will not be shared with any third parties other than our payment partners and will only be used to process your order through our payment partner systems.

We may also use your personal information to send you marketing-related communications, details of which you can find in the next section.

Track how our online services are used:

We collect, and through third-party partners, collect and share information about visitors to our online services and analyze it to understand how customers use our website. This will help us bring better service. We may also give anonymous information about visitors to other trusted organisations, but the information provided will never contain information that would allow these organisations to identify you. If you need more information about how we use cookies , please read our cookie policy.

To personalize our online services and advertising goals:

We will use the personal information you provide and the information we collect through cookies when you use our online services to better understand your interests and preferences. We may further use this information to ensure that you do not miss out on offers or anything that may interest you when we send you marketing communications, while you are browsing our website or using our online services. This information may also be used by our third-party advertising agencies or networks to advertise our or third-party partners' products and services to you as you browse the third-party partner's websites and online services. If you need more information about how we use cookies , please read our cookie policy. .

Evaluation:

If you give us feedback, we may use it to improve our services and may post it online or offline to improve our business and services We will seek your permission before posting.

Feedback and comments on our online services:

If you wish to write a product review, blog or article about our services, we may (but are not obligated to) post it online or offline to improve our business and services. We will obtain your name, username and email address, which will not be published, but we may contact you with your feedback and comments.

Social Networks:

If you are on our third party social media platforms such as Facebook, Instagram, Pinterest, Twitter and Follow us and interact with us on YouTube) page, and the information you provide will be subject to both the third-party partner's privacy policy and this privacy policy.

Direct Marketing:

For information on how we market to you, please refer to the "Marketing Subscription and Unsubscription Terms" section.

Customer Survey:

From time to time, we may ask you about our services as well as your shopping experience and opinions about our products. When we conduct surveys or ask you to fill out questionnaires, we may use cookies and may combine information collected from cookies with your answers.

4. Who will we share your personal information with?

Occasionally, we may employ third-party business partners to provide your information or collect personal information on our behalf. Therefore, we may share or match your personal information with third-party business partners in order to provide the products, services or information you have requested, or to deliver advertisements that match your interests. We may share your information with one or more of the entities described below: (i) data processing companies, postal companies and other third party suppliers acting on our behalf; (ii) advertising providers and other advertising intermediaries; (iii) credit checking or fraud prevention agencies, which may hold relevant information; (iv) graduate, university or other research and R&D institutions; (v) Regulatory agencies, government or law enforcement agencies such as police departments.

We may occasionally receive requests from government departments, police departments, and other law enforcement agencies. If such a situation occurs and there is a reasonable legal basis, we will provide your personal information to the relevant authorities.

We collate and collate website traffic, sales data, wish lists, and other commercial information, and may share it with third-party partners. This data does not contain any information that could identify you.

5. Where do we process your personal information?

When we use your personal information for the purposes described above in this policy, your information may be sent outside of Hong Kong. Until then, we will ensure that the necessary steps are taken to protect your personal information and rights. When you provide us with personal information, you automatically agree that we may transfer, store and process your personal information outside of Hong Kong. Certain governments, such as the United States, have broad rights to obtain information for security reasons, crime prevention and detection, and law enforcement purposes.

6. Marketing Subscription and Unsubscribe Terms

You may choose to subscribe to our newsletters and news according to your personal preference. We may discuss your preferences by phone, live chat, email, text and / or direct mail, including: new products, new features, enhanced features, special offers, upgrade opportunities , contests, events of interest, and notifications of one-time promotions. If you change your mind, you may choose to unsubscribe from these notifications.

If you participate in a promotion or an event sponsored or sponsored by us, we or our third-party partners may ask you if you would like to subscribe to marketing content

The marketing content you subscribe to will only be sent by us.

You have the right to ask us not to use your personal information for commercial purposes. If you change your mind, at any time, you have the opportunity to unsubscribe from any services or alerts you have subscribed to. You can find the relevant unsubscribe method in any direct marketing emails we send you. You can also log in to your account to change your subscription settings

If you tell us that you do not wish to receive direct marketing emails, we will continue to contact you in this way in order to provide the products and services you have requested and for administrative purposes.

7. How do I view and update your personal information?

You have the right to view the information we hold about you. If you need to back up your personal information, please contact us.

You have the right to view and update your personal data. If for any reason you are concerned that the personal information we hold is incorrect, please visit this website. Once logged in, use the "Sign In" menu on the home page and your personal information will be displayed in the "My Account" section for you to view and change. Only you, or at your request, the customer service team on your behalf, can view your personal data through our online services using your password and user ID . You can change information online in My Details, Shipping Information and My Email Settings. You can change or delete your saved credit card/debit card details each time you make a purchase. You can also delete saved credit card/debit card details by adding or editing the delivery/billing address. If you change your billing or shipping address during order processing, the order will be reprocessed after a security verification check. If you wish, you can contact us and we will modify your personal details for you.

8. How is your personal information protected?

We will take reasonable care and take appropriate safeguards to ensure the security, integrity and confidentiality of the information you provide to us. The technology and security policies we use are specially designed to protect the security of your personal information. We also take appropriate security measures in accordance with applicable privacy laws. These measures cover the storage, application and disclosure of the information you provide, as well as measures specially designed to prevent unauthorized access and use of personal information. When you place an order or access your account information, we encrypt your information using Secure Sockets Layer (SSL) encryption technology before sending it to us to protect your information from used without authorization.

9. Why do we link to other websites?

Our online services contain hyperlinks that link you to websites owned and operated by other organisations. These sites have their own privacy and cookie policies, which we encourage you to read carefully. These policies set out how the relevant agencies will use the personal information you provide or the data collected from cookies. We do not authorize any other website and are not responsible for the information, materials, products or services appearing or available on such websites, nor are we responsible for the privacy practices of websites operated by other organisations. If you use the relevant website, you do so at your own risk.

10. How will we make changes to this policy?

We may occasionally update this Privacy Policy. You are advised to check carefully before providing us with personal information or using our services.

11. Where and how do you ask questions or ask us about this policy?

If you need further information about our Privacy Policy,please contact us. We welcome your questions, comments or requests regarding this Privacy Policy.