Shipping Policy

SHIPPING DESTINATIONS

Pleasure Point currently ships to Hong Kong, Macau and Taiwan. If you wish to ship to other countries, please contact us and make an enquiry (including shipping cost and minimum spending for free shipping). Stay tuned to our website or social media for any updates!

HONG KONG SHIPPING INFORMATION

Pleasure Point is pleased to offer multiple shipping options for Hong Kong deliveries. Please refer to the table below for further information. Please contact us if you require urgent shipping.

Note：

^#1 A text message will be sent to your mobile phone once your shipment is ready for pickup. You can pick up your shipment within 48 hours upon the receipt of the text message.

^#2 A text message will be sent to your mobile phone once your shipment is ready for pickup. You can pick up your shipment within 3 days upon the receipt of the text message.

^#3 A text message with your “Collection Password” will be sent to your mobile phone once your shipment is ready for pickup. You can pick up your shipment within 3 days upon the receipt of the text message. However, please note that we may face huge uncontrollable delays with this delivery option. Therefore, we do not recommend this shipping option.

^#4 SF Express ships to Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay, Lantau Island, Hong Kong International Airport, Ma Wan and select outlying islands. You may also ship your order to hotels if the shipment can be left at the hotel concierge. Please contact us if you wish to amend your shipping method, address or time after confirming your order, but please note that all additional shipping and handling charges incurred will be borne by you. All deliveries require a signature upon receipt. If you are not the recipient (such as gifts), you accept the recipient’s signature as evidence of delivery and fulfillment of your order by Pleasure Point and transfer of responsibility in the same way.

^#5 The order cut-off time is 19:30. The 4-hour lead time starts when the shipment is picked up by the driver and dispatched. All orders placed after 19:30 will be arranged for delivery after 13:00 on the next day. Please contact us to let us know your preferred delivery time after you have placed your order and ensure that the shipment can be received in person within the scheduled time. All additional shipping and handling charges incurred due to uncollected shipments, change of address or delivery time after placing your order will be borne by you. Please note that EF Lockers, SF Stations, convenient stores and certain remote areas are excluded from the service coverage (please refer to our third party service provider for details).

^#6 Please provide your order number, name and contact number for verification upon order pickup.

MACAU SHIPPING INFORMATION

Note:

^#1 A text message will be sent to your mobile phone once your shipment is ready for pickup. You can pick up your shipment within 48 hours upon the receipt of the text message.

^#2 A text message will be sent to your mobile phone once your shipment is ready for pickup. You can pick up your shipment within 3 days upon the receipt of the text message.

^#3 A text message with your “Collection Password” will be sent to your mobile phone once your shipment is ready for pickup. You can pick up your shipment within 3 days upon the receipt of the text message. However, please note that we may face huge uncontrollable delays with this delivery option. Therefore, we do not recommend this shipping option.

^#4 SF Express ships to Taipa, Macau Peninsula, Coloane and Cotai. You may also ship your order to hotels if the shipment can be left at the hotel concierge. Please contact us if you wish to amend your shipping method, address or time after confirming your order, but please note that all additional shipping and handling charges incurred will be borne by you. All deliveries require a signature upon receipt. If you are not the recipient (such as gifts), you accept the recipient’s signature as evidence of delivery and fulfillment of your order by Pleasure Point and transfer of responsibility in the same way.

TAIWAN SHIPPING INFORMATION

Note：

^#1We use Hongkong Post / UPS / SF Express or other logistics companies (depending on the content of the order). The waybill number will be emailed to you prior to order dispatch.

^#2This is an estimation; the final lead time depends on the district and actual circumstances.

^#3The total shipping fee will be displayed during the checkout page prior to payment.

1. To ensure that your order reaches you on time and reduce any potential delays, please email the following information to cs@pleasurepoint.store and indicate your order number as soon as possible:
• Full [English] address, including city, district and postal code, etc;
• Full name of the recipient (please fill in your legal full name when you place your order);
• Copy of the recipient’s valid identification document
2. We currently only ship to Taiwan Main Island (Formosa).
3. Additional shipping fee might be incurred if excess packaging is required due to a large quantity or size of the ordered items. In the event of such, we will contact you and provide you with a revised shipping quotation prior to order dispatch.
4. Taxes are not included in your order payment. All taxes and administrative costs incurred shall be bourne by the customer.
5. International orders are not eligible for order refunds, unless there is wrongdoing on our part.
6. We do not run any agents, offices or stores outside of Hong Kong. All orders are shipped directly from our Hong Kong warehouse. Therefore, we recommend that you familiarize yourself with our Shipping and Returns and Exchanges Policy prior to placing and paying for your order, so as to ensure that your rights are clearly understood.

SHIPPING TO OTHER COUNTRIES

We endeavor to provide shipping services to other countries under legal and safe circumstances.

We do not provide shipping services to the following countries, where adult products are prohibited:

• Maldives
• Saudi Arabia
• United Arab Emirates
• Thailand
• Vietnam
• India
• Malaysia

Please refer to the following process if you wish to ship to other countries:

1. Contact us via email (cs@pleasurepoint.store) or the live chat function on our website to let us know what products you wish to purchase；
2. We will provide you with a shipping quotation 2 - 3 business days after receiving your enquiry;
3. You may either confirm or abandon your order after receiving our shipping quotation;
4. If you choose to proceed with your order, we will send you an invoice and payment request email, with payment methods included;
5. Your order will be dispatched 1 - 2 business days upon payment confirmation, with the airway bill provided upon availability;
6. Please note that we may request you to provide a copy of your identification documents as per the requirement of customs regulations and logistics companies.

Taxes are not included in your order payment. All taxes and administrative costs incurred shall be bourne by the customer.

International orders are not eligible for order refunds, unless there is wrongdoing on our part.

We do not run any agents, offices or stores outside of Hong Kong. All orders are shipped directly from our Hong Kong warehouse. Therefore, we recommend that you familiarize yourself with our Shipping and Returns and Exchanges Policy prior to placing and paying for your order, so as to ensure that your rights are clearly understood.

PACKAGING

All orders are delivered in sealed and discreet packaging, without any logos or printing. Orders will either come in bubble wrap lined envelopes + outer plastic sleeve or plain cardboard boxes. The sender will be indicated as “EXCEVATE LIMITED” and the product description marked as “PERSONAL ITEMS” or “TOYS”.

ORDER TRACKING

AOnce your order has been dispatched, you will either receive an email or SMS containing the waybill number. You may track your order with the corresponding courier’s website or contact us to check your order status.

FREE SHIPPING

Save for wrongdoing on our part, we only provide a one-time free shipping service per order (provided that the order meets the minimum required order amount). Any additional shipping fees incurred from returns and exchanges or warranty shall be bourne by the customer. Please refer to our Returns and Exchanges Policy for details.