Terms of Use and Service | Terms of Use and Service

The website of Xixue ("our") (our "Site" or "Website") and related services are available to you in accordance with the following Terms of Use and Service and other provisions of our website (collectively, "TOS") . Please read the TOS carefully before placing an order at www.pleasurepoint.store. We recommend that you keep a copy of the TOS for future reference.

Xixue is a trading name of Excevate Limited. If you have any comments about Xi Point, please contact us.

We would like you to pay particular attention to our policy regarding terms of purchase in the TOS and Privacy Policy. If you are under the age of 18, you must stop using this website immediately. We will only provide our services to persons 18 years of age or older.

We may revise the TOS from time to time. Please read the TOS and check it frequently. If you do not agree with any changes to TOS, you must stop using this website immediately. Any changes made after you place an order will not affect that order unless we are required to do so by law.

1. Register

2. Purchase Eligibility

3. Order

4. Pricing Policy

5. Sales Price Adjustment Policy

6. Accept your order

7. Payment

8. Delivery

9. Returns and Exchanges

10. Intellectual Property Content

11. Content

12. Not for commercial use

13. Your Actions

14. Third-party website

15. Our Limitation of Liability

16. Compensation

17. Our relationship

18. All rights reserved

19. Legal Governance

1. Register

To use certain services or functions provided by this website, you need to register. When you register, you are required to provide true, accurate, current and complete information about yourself. If any of your registration information changes, please contact us immediately. We may also change registration requirements from time to time.

The account password you provide should be unique and secure, and you must immediately notify Xixue of any breach of security or unauthorized use of your account. Please see our Privacy Policy for how we use your data.

2. Purchase Eligibility

In order to shop on the site, you will be asked to provide your personal information. You must provide your real name, phone number, email address and other information requested. In addition, you will need to provide payment details that you represent and warrant to be valid and correct, and confirm that you are the person named in the billing information provided.

This website is only for those who meet the eligibility conditions of Xixue, and who hold a valid credit/ debit card issued by a bank accepted by Xixue, whose application is accepted by Xixue and who have authorized Xixue to use it. The charge on their credit card / to process the total amount of their purchases on their debit card. Xixue reserves the right to restrict multiple items from being shipped to any one customer or postal address.

By offering to purchase an item, you expressly authorize us to perform a credit check and to transmit or obtain information about you (including any updated information) to third parties, including but not limited to your credit/ Debit card number or credit report (including your spouse's credit report if you live in a community property jurisdiction) to verify your identity, verify your credit card/debit card, obtain the initial credit card / debit card authorization and authorize the individual purchase transaction.

In addition, you agree that we may use the personal information you provide to conduct appropriate anti-fraud checks. The personal information you provide may be disclosed to a credit reference or fraud prevention agency, which may record the information.

For how we use your personal information, please see our Privacy Policy.

3. Order

All orders are subject to our acceptance and availability, and basket items are not reserved and may be purchased by other customers.

Please note that certain products are in particularly high demand during certain periods and will therefore sell out faster than usual.

4. Pricing Policy

Prices displayed on this website are in Hong Kong dollars. All prices and offers remain valid subject to conditions announced from time to time. When an order is accepted, the Hong Kong dollar price of the order displayed on the website will be faithfully honored, except in the case of a blatant error.

Prices may change from time to time due to currency exchange rates, markdowns and other commercial factors. The price applicable to your order will be the current price at the time you accept the order.

If your credit/debit card is not settled in HKD, the final price will be calculated based on the applicable exchange rate on the day your card issuing bank processes the transaction.

5. Reduction price adjustment policy

Xixue is happy to offer price reductions for items purchased within 7 days prior to the start of the sale. Please note that an equivalent model of this item must still be available for purchase at the time of your request for a reduced price adjustment in order to be approved. All approved markdown price adjustments will be credited to your Xixue account as store credit valid for 12 months.

We are unable to offer reduced price adjustments for items that were already at a reduced price at the time of the original purchase and any special sale items that are temporarily reduced in price. Once an item is purchased at a reduced price, no price adjustment will be provided if the item is further reduced in price.

6. Accept your order

Once you have made your selection and your order has been placed, you will receive an email confirming your order details. This email does not mean that we have accepted your order, just a confirmation that we have received your order.

Unless you cancel your order, the contract between you and Xixue will be completed when we notify you via email that your order has been shipped. Therefore, the sales contract was completed in Hong Kong. Neither our third-party payment processors nor our designated carriers are authorized to accept orders on behalf of Xixue.

We reserve the right not to accept your order, such as we cannot obtain payment authorization, shipping restrictions apply to specific items, the ordered item is out of stock or does not meet our quality control standards and is withdrawn, or you do not meet TOS Eligibility criteria specified in .

We may also refuse to process and accept transactions for any reason, or to provide services to anyone at any time in our sole discretion. We will not be liable to you or any third party because we withdraw any item from the website, whether or not the item has been sold, removed, screened or edited any material or content on the website, refuse to process a transaction or after processing begins Release or suspend any transaction.

While we do our best to ensure that the details on our website are accurate, from time to time we may discover errors in the pricing of items. If we find an error in the price of an item in your order, we will notify you as soon as possible. We are not obligated to accept or fulfill orders for items advertised at incorrect prices and reserve the right to cancel orders that have been accepted or are being shipped. If the item you ordered is incorrectly priced for any reason, we will notify you by email or phone that we have not accepted your order and/or that the relevant portion of the order has been cancelled. If you have already paid, we will issue a full refund as soon as possible. If an item is recalled in transit, we will process your refund once the item is returned to us.

7. Payment

Payments may be made by Visa, MasterCard, American Express and any other means that may be posted on the Site from time to time. You may also choose to pay using PayPal. When you select this option at checkout, you will be directed to the PayPal website to "Sign In" and view the amount displayed before clicking "Pay Now". Once this transaction is complete, you will be returned to this site. The amount will be debited from your account after Xi Point is shipped. You confirm that the credit card/debit card in use is yours, or that you have been specifically authorized by the owner of the credit card/debit card to use it. All credit card / debit cardholders are subject to verification checks and authorization by the card issuer. If your credit card issuer refuses to authorize payment to Xixue, we will not be responsible for any delay or non-delivery.

We take reasonable care to secure our website All credit/debit card transactions on this website are processed using a secure online payment gateway which encrypts your card information in a secure hosting environment . If you are a registered Xixue user, we will securely store your credit card/debit card information on your system. These details will be fully encrypted and will only be used to process credit card transactions you initiate.

To ensure your shopping experience is secure, simple and encrypted, Xixue uses Secure Sockets Layer (SSL) technology. In addition, where we have the power, we will take reasonable care to ensure that the details of your order and payment are encrypted, but in the absence of our negligence, if any data you provide while using or ordering from this website is Third-party acquisition, we do not bear any resulting losses.

8. Delivery

You will have title to the goods when (a) we have received payment in full, or (b) we have delivered the goods to you, whichever is later.

Signature delivery is required for all goods, and responsibility for the goods you purchased will be transferred to you at that moment. If the designated recipient is not you (such as giving a gift), you accept the recipient's signature (or the recipient's address) as evidence of the delivery, performance and transfer of responsibility. The goods are your responsibility from the time we deliver them to the address you have given us.

Please note that during the markdown period, we aim to ship all orders within 24 to 48 hours. Delivery times appearing on the website are estimates, are for informational purposes only, and are calculated from the date of dispatch. In the event of a delay in delivery due to any event beyond our control, we will contact you as soon as possible and take steps to minimise the impact of the delay. If we do, we will not be liable for delays caused by the event, but if there is a risk of significant delays, you can contact us to cancel your order and we will refund any items you paid for but did not receive.

9. Returns and Exchanges

Your satisfaction is very important to us. We do our best to provide the highest quality product, but if for any reason your order is defective or dissatisfied, we will either replace your item or give you a full refund of your order in accordance with our policy.

We only accept returns or exchanges for any unused, unopened or inherently defective items. Used or opened items will only be accepted if they are defective. You can make a refund or exchange within 90 days from the date of purchase.

All items should be returned in their original undamaged packaging, unmarked and free of oil. Where available, any branded packaging such as verification cards, dust bags and labels should be included with your return or exchange. Returned items that do not meet any of the above conditions may not be accepted, returned to the customer and/ or denied a refund.

Return and Exchange Procedures

All returns and exchanges require pre-authorization. If you would like to return or exchange an item, please contact us. We will provide you with further instructions to process your return or exchange within one business day of receiving the completed form.

Defective item

If the quality and purpose of the item does not meet the requirements or does not match the description, it will be regarded as a defective item. Please note that items damaged due to normal wear and tear, accident or misuse will not be considered defective.

Shipping Fee

We will cover all shipping and handling charges for returns and exchanges if we attribute faulty or defective items to us. Otherwise, the customer is responsible for all shipping and handling charges, including cancellation charges. Shipping and handling charges for all original/original orders are non-refundable, unless such returns and exchanges are due to our errors or defective items.

We strongly recommend that you purchase shipping insurance for returned or exchanged items. Xixue is not responsible for any loss or damage to any item unless we have received the item in question.

Maintenance

Unless otherwise stated, most items come with a one-year warranty.For the exact warranty period of the product, please refer to the warranty section of the relevant product page or the product packaging

For products that are defective within the warranty period, we will do our best to work with the manufacturer to replace the product with the same model, color and size (subject to availability) at no additional cost, or to provide a full refund. We believe in the high quality of all our products and never charge restocking fees. Just follow the return and exchange procedure and we will contact you within one business day.

Clothing and Underwear

Due to hygiene reasons, we do not accept returns and exchanges of any opened, tried or used garments and underwear unless they are defective. All clothing and underwear must be returned in full.

Artifacts

Handmade items are unique, so their characteristics such as color, shape, texture and size may vary slightly. Such changes will not be considered defective products and we may refuse to accept any returns or exchanges unless they are defective.

Custom Items

All custom made items are final and we may refuse to accept any returns or exchanges unless they are defective.

Sale items

All sale items are final and we may refuse to accept any returns or exchanges unless they are defective.

Color

We make every effort to display as accurately as possible the color of the product that appears on Xi Point. However, because computer monitors vary, we cannot guarantee that any colors displayed by your monitor will be completely accurate.

Duplicate Returns

We offer flexible return and exchange policies to make your shopping experience easier and more enjoyable. We may, in our sole discretion, refuse repeated exchanges.

Cancel your order

You can cancel your order at any time before your order is dispatched by contacting us.

If your order has been cancelled prior to cancellation, please contact us and we will provide you with further instructions to process your cancellation. Please note that you will be responsible for all shipping and handling charges incurred in cancelling your order.

10. Intellectual Property

Your use of this website and its content does not grant you rights to any copyright, design, trademark and all other intellectual property and material rights (as described in the content section below) in relation to the content of this website, including all HTML and other code contained in this website. All such content mentioned or displayed on this website (including third-party trademarks, designs and related intellectual property rights) is protected by intellectual property and other laws and international treaty provisions. You may use this content only if expressly authorized by Xixue and / or their third-party licensors. Reproduction or distribution of any of the foregoing is strictly prohibited and may result in civil and criminal penalties. Without limiting the foregoing, reproduction and use of the foregoing materials on any other server, location or for publication, reproduction or distribution is expressly strictly prohibited. However, you may make a copy for viewing the content for your own personal use.

11. Content

In addition to the above intellectual property rights, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Xixue endeavours to ensure that the information on this website is accurate and complete. Xi Point does not promise that the content of Xi Point is accurate. Xixue does not promise that the website or the content or functionality of Xixue will be error-free, or that this website, the content of Xixue or the servers that make it available are free of viruses or other harmful components. We always advise all internet users to ensure they have the latest antivirus software installed.

The personal opinions of the products we sell or the brands of any third party associated with us are their own and do not necessarily reflect the views of Xixue, and we are not responsible for any opinions expressed in any media.

12. Not for commercial use

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any content, software, products or services contained in this website.You may not use this website or any of its content for any further commercial purpose, including any advertising or advertising revenue generating activities on your own website

13. Your Actions

You agree that you are personally responsible for the use of this website and all communications and activities on this website. If we determine that you are or have engaged in prohibited activities, disrespect other users, or otherwise violate the TOS, we may temporarily or permanently deny your use of the site.

14. Third-party website

We may include within this website resources that are reproduced on other websites or operated by parties other than Xixue, including hyperlinks to advertisers. Pleasurepoint has not reviewed all of the sites associated with www.pleasurepoint.store and is not responsible for the content or accuracy of any non-this site, nor are we responsible for the availability of these external sites or resources, nor are we responsible for the availability of such sites Privacy practices or content, including (but not limited to) any advertisements, products or other materials or services offered on such sites or resources, and for any damages, losses, shall not be liable, directly or indirectly, or arising out of the use of or reliance on such Any such content, goods or services available on external websites or resources cause or claim to have caused or related to criminal conduct.

15. Our Limitation of Liability

We are liable for death and personal injury caused by our negligence or by our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

Nothing in this TOS affects your rights under the law.

If Xixue fails to comply with this TOS, we are liable for your highly predictable loss or damage due to our breach of the Terms of Service. Highly predictable loss or damage, because both you and Xixue were aware of the possibility when the contract was entered into, such as you discussed with us during the sale process. We are only liable for loss or damage up to 100% of the total value of the item purchased.

For losses not attributable to our default or omission, indirect losses (which are a side effect of primary loss or damage), and losses that neither you nor us could reasonably predict (for example, lost profits or lost opportunities), we do not Take responsibility.

We are also not responsible for any failure to perform any of our obligations under this TOS, where such default is due to events beyond our reasonable control.

16. Compensation

You agree to fully indemnify us upon our request, to defend us, and to hold Xixue harmless immediately upon request, and its officers, directors, agents, affiliates, licensors and suppliers harmless All liabilities, claims, costs, damages and including legal costs arising out of your breach of this TOS , including the use of your internet account by any other person using this website as a result of your acts or omissions.

17. Our relationship

You understand and agree that there is no joint venture, partnership, employment or agency relationship between you and Xixue because of the use of this TOS or this website. You agree that you cannot and will not represent yourself as a representative, agent or employee of Xixue and we shall not be liable for any representations, acts or omissions made by you.

18. All rights reserved

If you violate this TOS and we take no action, we still have the right to use our rights and remedies for any other violation of the TOS.

19. Legal Governance

This TOC and all of our policies and procedures will be governed by and construed in accordance with the laws of Hong Kong, and the courts of Hong Kong shall have exclusive jurisdiction.

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