Shipping Policy | Shipping Policy

Shipping Location

Xi Point is currently only shipped to Hong Kong, Macau and Taiwan. If you want to ship to other countries, you are welcome to contact us for inquiries (including shipping and free shipping minimum).

Please keep an eye on our website or social media!

Hong Kong delivery time and cost

Xixue offers a variety of Hong Kong shipping methods for your order. See the table below to learn more.

Please contact us for urgent shipping services.

Shipping method Approximate time Send/Receive Time Cost
Hongkong Post – Local Surface Mail1 2 business days

09:00 – 17:00

(Monday to Friday)

09:00 – 12:00



SF Express – EF Locker2 / SF Station3 / Convenience Store4

1 – 3 business days

24 hours or during opening hours

To Pay

(Free for orders over HK$300 or above)

SF Express – Direct delivery to designated address5

1 – 3 business days

09:00 – 18:00

(Monday to Saturday)

To Pay

(Free for orders over HK$300 or above)

Four-hour express delivery6

Same day

Please contact us to arrange delivery time


(Free for orders over HK$1,200 or above)

Store Pickup – Mong Kok/Causeway Bay Store7

Same day

13:00 – 22:00

(Monday to Saturday)

13:00 – 21:00




1. There is no tracking function for local surface mail, so there is a risk of lost or damaged goods. Please forgive that the company cannot make any processing or compensation for the lost or damaged goods, and please bear all risks and losses.

2. After your order is ready to be picked up, you will receive an SMS notification on your mobile phone. You can pick up your order within 48 hours of receiving the text message.

3. After your order is ready to be picked up, you will receive an SMS notification on your mobile phone. You can pick up your order within 3 days after receiving the text message.

4. After your order can be picked up, you will receive the "Pickup Password" via SMS. You can pick up your order within 3 days of receiving the text message. Please note that this shipping method may face significant delays. Therefore, we do not recommend you to choose this shipping method.

5. SF Express delivers to Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay, Hong Kong International Airport and Ma Wan, but not to other outlying islands or other Lantau areas. If the hotel can collect the shipment, you can also ship the item to the hotel. If you need to change the delivery method, address or time after placing an order, please contact us and you will be responsible for all additional costs incurred. All items require a signature for delivery. If the named recipient is not you (eg gift giving), you accept the recipient's signature (or the delivery address) as evidence of delivery, performance and transfer of responsibility.

6. The order cut-off time is 20:00. The 4-hour delivery time starts from the pickup time of the dispatched driver. If the order is placed after 20:00, we will arrange delivery after 13:00 the next day. Please contact us, or note the delivery time you wish to arrange when placing the order, and please ensure that you can deliver the goods in person within that time. If the goods are delivered but no one is delivered, or you need to change your delivery address or time after placing an order, all additional costs incurred will be borne by the customer. Please note that this service is not applicable to delivery to EF Lockers, SF Stations and convenience stores.

7. Please provide the order number, name and phone number when delivery.

Packaging of goods

All items are packaged in a sealed and private manner without any labels or text. Small items such as condoms and lubricants are packaged in bubble envelopes, while larger items such as massage sticks and vibrators are packaged in plain cartons. The sender will be marked as "EXCEVATE LIMITED" and the product description will be marked as "Personal Items" or "Toys".

Order Tracking

When your item has been shipped, you will receive an email or SMS notification with the tracking number. You can check the delivery status of the goods through the relevant logistics website or contact us.

Shipping Offer

In addition to meeting the total order requirement and getting free shipping, Xixue also offers other shipping discounts from time to time. The offer will be applied to your order at checkout.